Micro macrame earrings | Labradorite

​Orders pocessing time:

Our orders are processed in 1 - 3 business days.

Shipping time:

All orders are sent by registered mail with CTT( Correios de Portuga)l:

    - Portugal arrive in 1 to 2 business days

    - Europe arrive in 3 to 7 business days

US orders are ship with UPS and take 3 to 6 business days to arrive

 Depending on the time of year there may be some delays at the post office that are not my responsibility

Shipping costs:

All orders are shipped with tracking number;
Shipping are made from Portugal and the cost can be different from country to country and Depending on the size of your order. Please check the shipping for your item when you're on the check out.

Free shipping worldwide on orders above 350€

​​Note:

- All orders are packed with love and care to avoid damage. If the order arrives damaged, please contact us immediately with photos of the damaged item;

​​- Taxes, duties, fees, that might apply are the responsibility of the customer;

 - Gnoa is not responsible for lost or stolen mail.

Returns:

- If an order is returned due incorrect shipping address, or was determined undeliverable for any reason, the customer will be responsible for the additional shipping fee. Any taxes, duties, fees, that might apply are the responsibility of the customer;

Refunds: 

- No refunds will be made in any orders that the tracking number shows has been delivered. But if there is any problem contact by email gnoa.creations@gmail.com, i will do everything i can to help you.

 - I only offer refunds if there is a problem with the construction of an item within 7 days of delivery date. The buyer must send an email after receiving it, with a photo of the defect and it must ship the item back after that;

- Shipping cost are not refundable and the costumer is responsible for all extra shipping costs.

Exchages:

- Exchanges can be made up to 15 days after the customer receive the package and the item should arrived as it was sent, without any sign of use. Exchanges can be made for another item of the same or higher value;

- Exchanges or returns of made-to-order items, sales or items such as earrings or underwear are not accepted;

- No refund on shipping costs. In case of exchange or return the shipping costs are responsibility of the buyer.